NESOP’s Complaint/Grievance Policies and Procedures for Workshop Students:

(Professional Photography Program students should refer to page 40 of the Professional Photography Program Catalog)

New England School of Photography realizes that, from time to time, problems of many sorts will arise.  The administration, faculty, staff and students work in unison to solve these problems. If, at any time, you feel there is a problem, please contact the appropriate personnel for assistance:

Academic Issues:

Academic Director or Dean of Students

Administrative or Operational Issues:

Vice President—Business Operations

Facilities, Stockroom or Equipment Issues:

Facilities Staff Manager or Photographic Systems Manager

To file a formal complaint with the school, please submit your complaint in writing directly to the appropriate personnel listed above. You may drop off your complaint in person or mail it into the school, addressing it to the attention of the appropriate individual noted above at:

NESOP

537 Commonwealth Avenue

Boston, MA 02215

If, within 30 days, your complaint remains unresolved by the school, you may file a formal, written complaint with the Massachusetts Department of Elementary and Secondary Education, Office of Proprietary Schools.  The Massachusetts Department of Elementary and Secondary Education Office of Proprietary Schools Complaint Form may be obtained through the school (please see the Vice President—Business Operations for a copy of this form), online at: http://www.doe.mass.edu/ops/students/complaint.html or by calling the Massachusetts Department of Elementary and Secondary Education Office of Proprietary Schools at (781) 338-6048.